TOPDON Technology USA, Inc. Warranty & Service Policy

TOPDON products are warrantied to the original end-user against defects in materials and workmanship for the period specified for each product.

Warranty & Service Summary

• Warranty coverage applies to defects in materials and workmanship for each product's specified warranty period.
• Purchased repairs are covered by a 90-day warranty beginning on the repair completion date.
• TOPDON will repair or replace defective products at its discretion.
• A Return Merchandise Authorization (RMA) number is required before sending a product for service.
• Customers pay shipping and insurance costs when sending a product to TOPDON. TOPDON covers return shipping using the same delivery speed.

Warranty Coverage

Coverage is provided to the original end-user for the warranty period specified for the product. Purchased repairs carry a 90-day warranty from the date the repair is completed.

What TOPDON Will Do

At our discretion, TOPDON will repair or replace any defective product. Replacement units may be new or refurbished. Refurbished items are fully tested to meet the same performance standards as new units.

Service Rules

• Only TOPDON-authorized personnel may service products.
• Do not disassemble your tool. Disassembly can cause injury or damage and will void the warranty.

What Is Not Covered

• Accidental damage, including cracked screens, broken housing, and liquid or chemical damage.
• Misuse, abuse, or exposure to abnormal electrical, mechanical, or environmental conditions.
• Unauthorized repair or modification.
• Normal wear items, such as batteries or coatings, unless defective in workmanship.
• Products not used according to instructions.
• Products with altered or removed serial numbers, or products reported stolen.

How to Request Warranty Service

Step 1 - Submit a Support Ticket

Before returning any product, submit a support ticket through the TOPDON Support Portal. Include your product model, serial number, and a description of the issue. TOPDON Technical Support will provide a Return Merchandise Authorization (RMA) number and instructions. Obtain your RMA number before shipping your product.

Step 2 - Prepare Your Package

• Pack the tool securely to prevent shipping damage.
• Include only the components requested by the support team. Do not send the full case unless instructed.
• Clearly write your RMA number on the outside of the package.

Packages without an RMA may be refused and returned unopened.

Step 3 - Ship Your Tool

Customers are responsible for shipping and insurance costs when sending a product to TOPDON.

Once received, TOPDON will repair or replace the tool and cover return shipping using the same delivery speed you used.

Important: Shipments sent without an official RMA number may experience processing delays or be untraceable.