FAQ

Yes. TOPDON provides U.S.-based technical support during weekday business hours, with online support channels available outside those hours.

TOPDON publishes product training, how-to videos, walkthroughs and troubleshooting resources through its official website, supporting resources and YouTube channels.

Watch tutorial in YouTube

TOPDON's standard product warranty is 12 months from the date of purchase, with product-specific exceptions. Check the individual product listing or warranty information for exact coverage.

TOPDON products are available directly from TOPDON and through authorized online and distribution partners. Check the Where to Buy page for current options.

For technical questions, use the TOPDON support portal or contact the U.S. support team. Sales and partnership inquiries can be directed to the appropriate TOPDON sales channel.

Vehicle and function compatibility can vary by year, make, model, trim, and system. If you need to confirm support for a specific vehicle or function, contact TOPDON support with the vehicle information and the function you want to perform.

Choose based on the depth of diagnostics you need. Phone-based tools suit portable DIY and light-service work, ArtiDiag models cover a range of entry-to-advanced tablet diagnostics, and Phoenix platforms are aimed at professional shops needing broader coding, programming, topology, and expansion options.

Reading codes retrieves diagnostic trouble codes and data from a module. Bidirectional control, also called active testing, commands supported components or systems so a technician can verify operation during diagnosis.

Coding changes supported configuration or adaptation values in an existing module. Programming or flashing installs module software or firmware and may require OEM software, subscriptions, stable power support, and vehicle-specific procedures.

It depends on the product. Some tools include lifetime updates, while others include a defined update period followed by optional or required renewal for new software and certain online functions. Check the specific product for current terms.

This varies by product. On many tools, already-downloaded local diagnostic software can continue to work, while new updates and online-server functions may require an active subscription.

Some newer vehicles restrict advanced diagnostic functions behind manufacturer security gateways. Supported TOPDON tools can authenticate on compatible vehicles, but manufacturer credentials, AutoAuth, fees, or an active tool subscription may still be required.

Back up reports and important local data first. A factory reset can erase saved files, settings, and locally stored information.

TopScan supports a wide range of OBD2 passenger vehicles, but system access and advanced functions can vary by year, make, model, trim, and vehicle configuration. If you need to confirm support for a specific vehicle or function, contact TOPDON support with the vehicle details and the function you want to perform.

Lite focuses on OBD2 diagnostics and core service work. Pro adds more service functions and broader advanced capability. Master offers the broadest TopScan feature set and adds DoIP hardware support.

Yes. TopScan Lite, Pro, and Master support bidirectional controls on compatible vehicles. Coverage varies by vehicle and system.

TopScan Pro and Master support compatible IMMO and key functions, while Lite can add supported functionality. Security-related operations may require NASTF VSP credentials through SDRM and vehicle-specific authorization.

TopScan Lite and Pro support CAN-FD. TopScan Master supports CAN-FD and DoIP.

TopScan includes an initial software-update period. After that, advanced functions may require a paid subscription, while some core functions remain available. Exact terms vary by TopScan version.

Yes, on compatible vehicles. TopScan supports common service procedures including ABS bleeding and BMS or battery-registration functions, with availability varying by vehicle.

Confirm the OBD2 port is powered, Bluetooth and required phone permissions are enabled, and the dongle is paired through the TOPDON app when instructed rather than only through the phone's Bluetooth menu.

TopScan Lite can be upgraded to Pro without replacing the dongle. Lite or Pro cannot be upgraded to Master because Master uses different hardware and adds DoIP support.

No. TopScan can be used on multiple supported vehicles and is not locked to a single VIN or manufacturer.

ArtiDiag models range from four-system scanners with common service functions to full-system, bidirectional, and ECU-coding platforms. Choose based on whether you need basic diagnostics, full-system coverage, active tests, wireless operation, or coding.

No. ArtiDiag500 focuses on engine, transmission, ABS, and SRS/airbag diagnostics plus common OBD2 and service functions.

Yes. ArtiDiag600 S supports CAN-FD on compatible vehicles while retaining traditional CAN compatibility.

Yes. ArtiDiag700 provides full-system diagnostics on supported vehicles and adds a broader service-function set than the entry-level ArtiDiag models.

Yes. ArtiDiag900 Lite supports active tests on compatible systems, allowing technicians to command supported components during diagnosis.

Yes. ArtiDiag900BT supports ECU coding on compatible vehicles. Available brands and coding operations vary by vehicle, module, and software version.

Yes. ArtiDiag Pro supports online ECU coding on compatible vehicles, with exact functions depending on vehicle and module coverage.

Most ArtiDiag models are not broad key-programming platforms. If key and IMMO work is a priority, consider UltraDiag, T-Ninja Pro, or another supported IMMO-focused TOPDON solution.

Phoenix platforms are designed for professional diagnostics. The right model depends on whether you need features such as topology mapping, ECU coding, cloud-based programming, J2534 pass-through support, ADAS expansion, heavy-duty diagnostics, or a larger display.

Yes. Phoenix Max supports ECU coding and cloud-based programming on compatible vehicles. Factory J2534 reflashing can require OEM software, subscriptions, and stable power support.

Yes. The Phoenix Max MDCI Pro supports CAN-FD and DoIP along with J2534, D-PDU, and RP1210 protocols.

Yes. Phoenix Max can support ADAS calibration workflows when paired with compatible TOPDON ADAS hardware and required software.

Yes, with supported heavy-duty software and the required adapter hardware. Coverage and included software terms should be checked for the current configuration.

Yes. Phoenix Smart supports cloud-based programming on compatible vehicle brands and modules.

Yes. Topology mapping displays the supported vehicle network and module fault status graphically.

Yes. Phoenix Plus 2 supports CAN-FD and visualized topology diagnostics on compatible vehicles.

Supported Phoenix models can record live-data streams so technicians can review and compare diagnostic sessions.

Most Phoenix platforms include a defined period of software updates followed by paid renewal. Exact terms vary by model and software package.

RLink J2534 is a pass-through interface that connects a supported Windows PC and OEM software to the vehicle for factory programming, flashing, diagnostics, and related service procedures.

A scanner provides built-in diagnostic functions such as code reading, live data, and service procedures. RLink J2534 is primarily a communication interface for supported OEM software running on a Windows PC.

Yes. Module programming should be performed with stable vehicle voltage. A voltage drop can interrupt programming and may corrupt module data.

No. OEM software and subscriptions are separate. Many factory programming workflows require an active OEM account, internet access, or both.

The RLink Platform supports 64-bit Windows. OEM applications can have their own operating-system and computer requirements, so verify those before installation.

Check the USB connection, Windows Device Manager, installed driver version, OEM software VCI selection, and possible conflicts with older J2534 drivers. Restart the PC after driver changes.

UltraDiag combines full-system diagnostics, bidirectional controls, common service functions, and supported key or immobilizer workflows for repair shops and advanced technicians.

Yes, on compatible vehicles. Security-related operations may require NASTF VSP credentials through SDRM or other vehicle-specific authorization.

T-Darts is an optional RFID and key accessory used with compatible TOPDON tools for supported transponder, remote-frequency detection, and key-programming workflows.

Compatibility is product-specific and can change. Check the current T-Darts product listing before purchase to confirm that your scanner model is supported.

BT600 performs 12V battery testing plus cranking and charging-system tests. It can also test charging and starting systems on supported 24V applications.

BT600 does not perform a full individual battery-health test on a 24V battery. Its 24V capability applies to supported cranking and charging-system tests.

BT600 supports common lead-acid battery types including Flooded, AGM, Gel, EFB, and VRLA. It is not designed as a full lithium-battery tester.

Yes. BT600 includes a built-in printer for customer-ready battery and system test reports.

Yes. V2200Plus combines 12V jump-starting with app-based battery testing on supported lead-acid batteries.

V2200Plus is designed for 12V vehicles with gasoline engines up to 8.0L and diesel engines up to 6.0L. Actual performance varies with temperature and battery condition.

V4500Plus is a higher-output jump starter and battery-testing platform intended for larger gas and diesel vehicles, including trucks, RVs, farm equipment, and construction equipment.

Yes. V4500Plus includes USB and 12V power outputs for compatible electronics and accessories.

Thermal imaging can help locate temperature differences related to misfires, brakes and bearings, HVAC problems, electrical hot spots, coolant flow, insulation gaps, water intrusion, and other heat-related faults.

The models differ in device compatibility, imaging hardware, visible-light integration, software support, and included features. Choose based on the phone or computer you use and the inspection workflow you need.

TC001 Max supports compatible iOS, Android, and Windows workflows. Confirm the connector and current software requirements for your device before purchase.

No. TC001 Max draws power from the connected phone or computer.

Yes. Supported software can capture, annotate, analyze, and share thermal images and reports.

Yes. TC002C Duo supports compatible mobile devices and supported Windows workflows. Check current app and connector requirements before use.

Confirm device compatibility, remove thick cases, fully seat the connector, enable USB OTG where required, update the app, and test with another supported device if available.

TP58 is a professional TPMS service tool for sensor diagnostics, supported sensor programming, relearns, TPMS DTCs, placard adjustments, and related tire-service workflows.

Yes. TP58 supports programming workflows for compatible aftermarket TPMS sensors. Sensor-brand and vehicle coverage should be checked before service.

Yes. TP58 supports OBDII relearns and supported manual relearn procedures.

TopScan Moto is a phone-based motorcycle diagnostic platform for supported motorcycle brands and systems.

Yes, on supported motorcycles. Available systems can include engine, ABS, smart key, and other modules depending on the bike.

Often, yes. Motorcycle diagnostic connectors vary by manufacturer, so use the appropriate cable kit for the brands you service.

CarPal is a compact Bluetooth diagnostic tool that uses a phone for basic vehicle diagnostics, live data, supported resets, and performance checks.