Privacy policy

Last updated: October 7, 2026

TOPDON Technology USA, Inc. (“TOPDON,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and retain personal information and describes your choices regarding that information.

“Personal information” means information that identifies, relates to, or could reasonably be linked to an individual.

This Privacy Policy applies to information collected through our websites, online services, marketing communications, purchases, and customer support interactions.

This Privacy Policy does not cover information collected through TOPDON hardware devices, diagnostic tools, tablet-based products, or related software and applications. Those products are governed by the product-specific privacy policies, terms, or agreements provided with them.

1. Personal Information We Collect

Depending on how you interact with us, we collect the following categories of personal information:

  • Identifiers and contact information: Your name, email address, telephone number, billing or shipping address, and IP address.
  • Commercial information: Your purchases, order history, product interests, and related transaction information.
  • Internet and device activity: Your browsing activity, interactions with our website and advertisements, and information collected through cookies, pixels, and similar technologies.
  • Customer communications: Emails, text messages, chat messages, information you provide when requesting assistance, and recorded customer service calls.
  • Preferences and inferences: Your communication preferences and interests inferred from your interactions with our website, products, or marketing.
  • Mobile messaging information: Your mobile number, the SMS, MMS, or RCS messaging program you joined, opt-in and opt-out status, consent and withdrawal records, messaging preferences, message history, and available delivery and interaction information, such as read receipts and link clicks.

Third-party payment processors process payment information. We do not store full payment card details.

2. How We Collect Personal Information

We collect personal information:

  • Directly from you, when you place an order, complete a form, register, subscribe to communications, or contact us.
  • Automatically, through cookies, pixels, and similar technologies when you visit our website or interact with our communications.
  • From third parties, including advertising, analytics, and service providers that support our business.

Providing a telephone number for an order or support request does not, by itself, enroll you in our SMS marketing program.

3. How We Use Personal Information

We use personal information to:

  • Process transactions and fulfill orders.
  • Respond to inquiries and provide technical support.
  • Send service communications appropriate to your request and communication preferences.
  • Send email marketing and SMS, MMS, and RCS marketing where permitted and with the consent required for the applicable channel.
  • Personalize product recommendations, website experiences, and marketing.
  • Deliver and measure advertising.
  • Analyze website usage and improve our products and services.
  • Prevent fraud and protect the security of our business and customers.
  • Maintain consent records and honor communication preferences.
  • Meet applicable legal and recordkeeping obligations.

We use automated tools to analyze interactions and personalize experiences, including product recommendations and marketing messages.

Our RingCentral technical support texting program and Klaviyo marketing texting program have separate purposes and consent requirements, as described in Section 7.

4. Cookies, Advertising, and Tracking Technologies

We use cookies, pixels, and similar technologies, including technologies provided by Meta, Google, TikTok, LinkedIn, and YouTube.

These technologies may collect device and browsing information, measure interactions, track activity across websites and services, and support targeted advertising.

We may provide identifiers, such as hashed email addresses, to advertising partners for audience matching and advertising measurement. Hashing does not necessarily make information anonymous.

Where we send SMS, MMS, or RCS cart reminders, we use website cookies and related shopping activity information to identify items added to a cart and determine whether checkout was completed. We use that information to trigger cart reminder messages for customers who have provided the required marketing text messaging consent.

You can manage cookies through your browser settings and any privacy controls available on our website. Disabling cookies may affect certain website features.

The restrictions on SMS opt-in information and consent records in Section 7 apply regardless of the advertising practices described in this section.

5. How We Disclose Personal Information

We disclose personal information as needed for the purposes described in this policy to:

  • Shopify, our e-commerce platform.
  • Payment processors.
  • Marketing and advertising platforms.
  • Customer relationship management and enterprise resource planning providers.
  • Customer support providers.
  • Other service providers that help operate our business.

Our messaging providers include:

  • RingCentral, which supports technical support text conversations.
  • Klaviyo, which supports our marketing text messaging program.

These providers process information needed to provide their services to TOPDON. Their involvement does not authorize them to enroll you in another company’s text messaging program.

We may also disclose information when required by law or when necessary to address fraud, security issues, or legal claims.

Some advertising-related disclosures may constitute a “sale” or “sharing” of personal information under applicable privacy laws. SMS opt-in information and consent records are subject to the specific restrictions in Section 7.

6. Sale, Sharing, and Targeted Advertising

We do not sell personal information for monetary compensation. However, certain disclosures for targeted advertising may constitute “selling” or “sharing” under applicable privacy laws.

Information involved in these activities may include identifiers, internet activity, commercial information, and inferred preferences.

You may request to opt out of applicable sale, sharing, or targeted advertising by emailing marketing@topdon.us or using applicable privacy controls on our website.

We do not include SMS opt-in information or SMS consent records in information sold or shared with advertising partners for their marketing purposes.

7. Text Messaging Programs, Consent, and Privacy — SMS, MMS and RCS

TOPDON operates two distinct text messaging programs. Participation is voluntary. Consent to receive text messages is not a condition of purchasing a product or receiving technical support.

A. Technical Support Text Messages — RingCentral

We use RingCentral to communicate with customers about technical support requests.

These messages may include troubleshooting instructions, answers to product questions, requests for information needed to resolve an issue, and updates or follow-ups concerning your support case.

We do not use this technical support texting program to send promotional campaigns or marketing offers.

We obtain consent appropriate to the support interaction before sending texts. When you initiate a text conversation with technical support, we may respond to that request. Additional messaging remains subject to applicable consent requirements.

Giving us your telephone number, placing an order, or accepting this Privacy Policy does not by itself authorize unrelated or ongoing text messages.

Consent to technical support texts does not enroll you in Klaviyo marketing texts. We require separate marketing consent.

Support message frequency varies according to your support request. Message and data rates may apply.

To stop technical support texts, reply STOP to the RingCentral number messaging you. For assistance, reply HELP, email info@topdon.us, or use the contact options on our website.

If you opt out of support texts, you may continue to request assistance through other available support channels.

B. Marketing Text Messages — Klaviyo

We use Klaviyo to send recurring marketing texts from and on behalf of TOPDON.

These messages may include promotions, special offers, product announcements, and shopping cart reminders where enabled. Messages may be sent using automated technology.

We send marketing texts only after obtaining the required express consent through a clearly identified SMS signup method.

Receiving technical support, making a purchase, providing a telephone number, or subscribing to email does not automatically subscribe you to marketing texts.

Marketing SMS consent is separate from technical support SMS consent and email marketing consent.

TOPDON does not charge a separate fee for the marketing texting program. Message frequency varies. Message and data rates may apply, and you are responsible for charges imposed by your wireless provider.

To unsubscribe from marketing texts, text STOP to +1 866-984-5308, or use an unsubscribe link when available. You may receive one confirmation message acknowledging your opt-out.

For assistance with the marketing texting program, text HELP to +1 866-984-5308 or email info@topdon.us.

Any separately offered order or account notification texting program will identify its message types and applicable consent requirements at signup. It does not automatically enroll you in marketing texts.

C. How We Use and Protect SMS Information

For both programs, we use mobile numbers, message history, and consent information to deliver the messages you requested, respond to inquiries, administer the applicable program, maintain records, and honor opt-outs.

We do not sell, rent, or share mobile opt-in information or text message consent with third parties or affiliates for their own marketing or promotional purposes.

We may disclose information necessary to operate the applicable texting program to service providers acting on our behalf, including RingCentral, Klaviyo, telecommunications providers, and vendors supporting message delivery, consent administration, and compliance.

Those disclosures are for providing TOPDON’s messaging services. They do not grant those providers permission to use your consent for their own marketing or another company’s text messaging program.

Our general advertising and data-sharing disclosures do not override these restrictions on SMS opt-in information and consent records.

D. Opt-Out Requests Across Programs

Our technical support and marketing programs use different systems and may use different telephone numbers. An opt-out received by one system may not automatically update the other system.

We honor the scope of your request and applicable law. If you request that TOPDON stop all text messages, we will apply that request across both programs as required.

You may submit an all-text opt-out request by emailing info@topdon.us and identifying the mobile number concerned. You do not need to use a particular phrase to communicate that you wish to stop receiving texts.

We retain information needed to document your request and prevent further messages inconsistent with your preferences.

Opting out of texts does not automatically unsubscribe you from email. Use the unsubscribe link in a marketing email or contact us to change your email preferences.

E. Delivery and Mobile Number Changes

Wireless carriers are not liable for delayed or undelivered messages. Text delivery depends on your carrier, device, and service availability.

Please provide a valid mobile number and notify us if it changes or is no longer yours. A subscription associated with an old number does not automatically transfer to a new number.

F. SMS, MMS and RCS Coverage

The messaging disclosures in this section also apply to MMS and Rich Communication Services (RCS). Messages may be delivered through RCS where supported, with SMS or MMS used as a fallback. Available RCS delivery and interaction information, including read receipts and link clicks, may be used to administer the applicable program and measure message performance.

Consent applies to the messaging purposes disclosed when you enroll. Providing a phone number for customer or technical support does not, by itself, constitute consent to marketing messages.

Notwithstanding the advertising, sale, or sharing provisions elsewhere in this Privacy Policy, we do not sell, rent, or share mobile messaging opt-in data or consent status for third-party advertising, marketing, or other purposes unrelated to operating the messaging service. We may disclose this information to messaging platforms, wireless carriers, and service providers only as needed to operate and deliver that service, including consent administration and compliance.

You may also request that messages stop by contacting marketing@topdon.us or using available messaging-service unsubscribe controls. We honor other reasonable requests to withdraw messaging consent, including requests received through customer support. The cross-program opt-out procedures in subsection D continue to apply.

8. Financial Incentives

We may offer discounts, promotions, or rewards in connection with participation in email, SMS, or referral programs.

The applicable offer will explain its terms and the information needed to participate. Where required by law, we will provide a separate financial incentive notice.

Participation is voluntary. You may withdraw by opting out of the applicable program. Providing consent for one program does not provide consent for another.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining business records, complying with legal obligations, and resolving disputes.

Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal requirements.

We may retain transaction records for accounting and compliance purposes and SMS consent or opt-out records to document permissions and honor communication preferences.

10. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website and services covered by this policy are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, contact marketing@topdon.us so we can investigate and take appropriate action.

12. U.S. Privacy Rights

Depending on your state of residence and applicable law, you may have rights to:

  • Access personal information we hold about you.
  • Obtain a copy of that information.
  • Correct inaccurate information.
  • Request deletion of personal information.
  • Opt out of applicable sale, sharing, or targeted advertising.
  • Appeal a denied privacy request where applicable.

To submit a request or appeal, email marketing@topdon.us.

We may need to verify your identity before processing a request. Certain information may be retained where permitted or required by law. Where applicable, an authorized agent may submit a request on your behalf, subject to verification of authority.

We will not unlawfully discriminate against you for exercising your privacy rights.

13. Canadian Privacy Rights and Communications

Depending on applicable Canadian privacy law, Canadian residents may request access to or correction of their personal information, withdraw consent subject to applicable legal and contractual restrictions, and raise questions or complaints about our privacy practices.

To submit a privacy request or complaint, email marketing@topdon.us. We may verify your identity before responding.

Canadian Text Messaging

Our technical support texting program through RingCentral and marketing texting program through Klaviyo are separate. Consent to technical support texts does not subscribe you to marketing texts.

We obtain express consent before sending marketing texts through Klaviyo to Canadian recipients. Marketing participation is voluntary and is not a condition of purchasing products or receiving technical support.

Technical support texts address your support request and are subject to applicable consent requirements and any applicable legal exceptions for customer-requested responses.

Our commercial texts include the identification, contact information, and unsubscribe instructions required by applicable law, either within the message or through a clearly identified link where permitted.

You may withdraw text messaging consent using the methods in Section 7. We process unsubscribe requests promptly and, for commercial electronic messages subject to Canada’s Anti-Spam Legislation, no later than 10 business days after receiving the request. Where a shorter deadline applies, we follow that deadline.

Processing Outside Canada

Your personal information may be transferred to, stored, or processed in the United States or other countries where TOPDON or its service providers operate, including in connection with RingCentral and Klaviyo services.

Information processed outside Canada may be subject to the laws of the country where it is processed, including lawful access by courts, law enforcement, or other government authorities.

We remain accountable for personal information entrusted to providers acting on our behalf and use appropriate contractual and organizational safeguards as required by applicable law. You may contact marketing@topdon.us with questions about processing outside Canada.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We will post the revised policy with an updated date and provide additional notice where required.

A policy update does not, by itself, enroll you in a texting program or expand your existing SMS consent. We will obtain additional consent where required.

15. Contact Us

TOPDON Technology USA, Inc.
114 Clinton Rd.
Fairfield, NJ 07004

Privacy questions and requests:
marketing@topdon.us

Text messaging assistance and opt-out requests:
info@topdon.us

Marketing text program:
Text HELP for assistance or STOP to unsubscribe at +1 866-984-5308.

Technical support text program:
Reply HELP for assistance or STOP to unsubscribe to the technical support number messaging you.