Privacy policy

Effective Date: April 7, 2026

This Privacy Policy describes how TOPDON Technology USA, Inc. (“we,” “our,” or “us”) collects, uses, discloses, and retains personal information. “Personal Information” means information that identifies, relates to, or could reasonably be linked to an individual.

This Privacy Policy applies to information collected through our websites, online services, marketing communications, and customer support interactions.

This Privacy Policy does not apply to information collected through TOPDON hardware devices, diagnostic tools, tablet-based products, or related software and applications. Data collected through those products is governed by separate product-specific privacy policies, terms of use, or agreements provided with the product.

1. Personal Information We Collect

We collect the following categories of Personal Information:

  • Identifiers: name, email address, phone number, IP address
  • Commercial Information: purchase history, product interests
  • Internet Activity: browsing behavior, interactions with our site and ads
  • Customer Communications: emails, chat messages, and recorded customer service calls
  • Inferences: preferences and behavior based on your interactions
  • SMS Consent Data: opt-in status and messaging preferences

Payment information is processed by third-party payment processors. We do not store full payment card details.

2. How We Collect Information

We collect information:

  • Directly from you (orders, forms, registrations, and customer support interactions)
  • Automatically through cookies, pixels, and tracking technologies
  • From third parties such as advertising and analytics providers

3. How We Use Personal Information

We use Personal Information to:

  • Process transactions and fulfill orders
  • Provide customer support and service communications
  • Send marketing communications (email and SMS)
  • Deliver targeted advertising
  • Analyze usage and improve services
  • Prevent fraud and ensure security

We use automated tools to analyze behavior and deliver personalized experiences, including product recommendations and marketing messages.

4. Advertising and Tracking Technologies

We use cookies, pixels, and similar technologies from third parties such as Meta, Google, TikTok, LinkedIn, and YouTube.

These technologies may:

  • Track your activity across websites and services
  • Collect device and browsing information
  • Enable targeted advertising
  • Match your information with third-party data (such as hashed email matching)

We may provide identifiers (such as hashed email addresses) to advertising partners to enable audience matching and targeted advertising.

5. How We Share Personal Information

We may disclose Personal Information to:

  • Shopify (our e-commerce platform)
  • Payment processors
  • Marketing and advertising platforms
  • CRM and ERP systems 
  • Customer support providers
  • Service providers that operate our business

Some disclosures may be considered “selling” or “sharing” under applicable law.

6. Sale or Sharing of Personal Information

We do not sell Personal Information for monetary compensation. However, we may “sell” or “share” Personal Information as defined under applicable privacy laws, including for targeted advertising.

Categories involved may include:

  • Identifiers
  • Internet activity data
  • Commercial information
  • Inferences

You may opt out of this activity by contacting us at: marketing@topdon.us

7. SMS Messaging Terms & Consent

By providing your mobile number and opting in to receive SMS message, you agree to receive SMS messages from TOPDON Technology USA, Inc., including marketing, transactional, and support messages.

SMS opt-in consent is not required for purchase or service.

Message frequency varies. Message and data rates may apply.

You can reply STOP at any time to opt-out of receiving SMS messages. You will receive one final message confirming your opt-out status. Reply HELP for support.

We do not share or sell SMS consent with third parties for marketing purposes.

Carriers are not responsible for delayed or undelivered messages.

8. Financial Incentives

We may offer discounts, promotions, or rewards in exchange for your participation in marketing programs such as email or SMS subscriptions or referral programs.

Participation requires providing Personal Information. You may withdraw at any time by opting out.

9. Data Retention

We retain Personal Information as long as necessary for business and legal purposes. Order and transaction data may be retained indefinitely for accounting, compliance, and operational needs.

10. Security

We implement reasonable administrative, technical, and organizational safeguards to protect Personal Information. No system is completely secure.

11. Children

Our services are not directed to children under 13. We do not knowingly collect Personal Information from children.

12. U.S. Privacy Rights

Depending on your state of residence, you may have the right to:

  • Access your Personal Information
  • Correct inaccurate information
  • Delete your information
  • Opt out of targeted advertising or data sharing

To exercise these rights, contact: marketing@topdon.us

We may verify your identity before processing your request.

13. Canadian Privacy Rights

Canadian residents may request access to or correction of their Personal Information and may withdraw consent where permitted by law.

14. Changes to This Policy

We may update this policy from time to time. Updates will be posted with a revised date.

15. Contact Us

TOPDON Technology USA, Inc.
400 Commons Way, Suite A
Rockaway, NJ 07866
Email: marketing@topdon.us